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Cancellation Policy

At Vahamo, we understand that sometimes plans change, and you may need to cancel an order. We strive to make the cancellation process as smooth as possible for our customers. Please read our cancellation policy carefully before making a purchase.

Cancellation of an Order Before Shipment

If you need to cancel an order before it has shipped, please contact our customer service team at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel the order before it ships.

If the order has not yet shipped, we will cancel the order and provide a full refund to your original method of payment. Please note that it may take up to 4-8 business days for the refund to be reflected in your account, depending on your original method of payment.

If the order has already shipped, please follow our return policy to return the item for a refund. You will be responsible for paying the shipping costs to return the item, and shipping costs are non-refundable.

Cancellation of an Order After Shipment

If you need to cancel an order after it has shipped, please contact our customer service team at [email protected] as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel the order.

If the order has already shipped, you will need to follow our return policy to return the item for a refund. You will be responsible for paying the shipping costs to return the item, and shipping costs are non-refundable.

Please note that we reserve the right to refuse a refund if the returned item does not meet our return policy criteria.

Cancellation of a Pre-Order Item

If you have pre-ordered an item and wish to cancel the pre-order, please contact our customer service team at [email protected] as soon as possible.

If the pre-ordered item has not yet shipped, we will cancel the pre-order and provide a full refund to your original method of payment. Please note that it may take up to 4-8 business days for the refund to be reflected in your account, depending on your original method of payment.

If the pre-ordered item has already shipped, please follow our return policy to return the item for a refund. You will be responsible for paying the shipping costs to return the item, and shipping costs are non-refundable.

Please note that we reserve the right to refuse a refund if the returned item does not meet our return policy criteria.

Cancellation of a Backordered Item

If you have ordered an item that is currently backordered and wish to cancel the order, please contact our customer service team at [email protected] as soon as possible.

If the backordered item has not yet shipped, we will cancel the order and provide a full refund to your original method of payment. Please note that it may take up to 4-8 business days for the refund to be reflected in your account, depending on your original method of payment.

If the backordered item has already shipped, please follow our return policy to return the item for a refund. You will be responsible for paying the shipping costs to return the item, and shipping costs are non-refundable.

Please note that we reserve the right to refuse a refund if the returned item does not meet our return policy criteria.

Cancellation of a Subscription

If you have subscribed to a product or service and wish to cancel the subscription, please contact our customer service team at [email protected] as soon as possible.

If you cancel the subscription before the next billing cycle, you will not be charged for the next billing cycle. However, we cannot provide refunds for previous billing cycles.

If you cancel the subscription after the next billing cycle has started, you will be charged for the current billing cycle, but you will not be charged for future billing cycles.

Please note that we reserve the right to cancel a subscription at any time and for any reason. In the event that we cancel a subscription, we will provide a pro-rated refund for any unused portion of the subscription.

Cancellation of a Service

If you have purchased a service and wish to cancel the service, please contact our customer service team at [email protected] as soon as possible.

If you cancel the service before the service has been provided, we will provide a full refund to your original method of payment. Please note that it may take up to 4-8 business days for the refund to be reflected in your account, depending on your original method of payment.

If you cancel the service after the service has been provided, we will not provide a refund.

Please note that we reserve the right to cancel a service at any time and for any reason. In the event that we cancel a service, we will provide a pro-rated refund for any unused portion of the service.

Changes to the Cancellation Policy

We reserve the right to modify our cancellation policy at any time, so please review it periodically. Any changes to the policy will be posted on our website, and the date of the last update will be indicated at the top of the policy.

Contact Us

If you have any questions or concerns about our cancellation policy, please contact our customer service team at [email protected]. We will be happy to assist you in any way we can.