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Hello! Welcome to our store |

Return & Refund Policy

At Vahamo, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible return and refund policy.

Return Policy

We accept returns within 28 days of the date of purchase. To initiate a return, please contact our customer service team at [email protected], and we will provide you with a return authorization number and instructions on how to proceed with the return.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags and labels intact.

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable.

Refund Policy

We strive to process refunds as quickly as possible. However, it may take up to 4-8 business days for your refund to be processed and reflected in your account. The timing of the refund will depend on your original method of payment.

If you paid using a credit card, the refund will be credited to your card. If you paid using PayPal, the refund will be credited to your PayPal account. If you paid using a Vahamo gift card, the refund will be credited back to your gift card.

Please note that we reserve the right to refuse a refund if the returned item does not meet our return policy criteria.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at [email protected] within 48 hours of receiving the item. We will work with you to resolve the issue and provide a replacement item or a refund.

Exchanges

At this time, we do not offer exchanges. If you wish to exchange an item for a different size, color, or style, please follow our return policy and place a new order for the desired item.

Shipping

If you are returning an item, you will be responsible for paying the shipping costs to return the item. Shipping costs are non-refundable.

If you receive a damaged or defective item, we will cover the cost of return shipping. We may ask for photographic evidence of the damage or defect before providing a return shipping label.

Conclusion

At Vahamo, we are committed to providing excellent customer service, and that includes a flexible return and refund policy. We accept returns within 28 days of the date of purchase, as long as the item is unused and in its original packaging. We strive to process refunds as quickly as possible, but it may take up to 4-8 business days for the refund to be reflected in your account. If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the item. We will work with you to resolve the issue and provide a replacement item or a refund. Thank you for choosing Vahamo, and we look forward to serving you!