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Hello! Welcome to our store |
Hello! Welcome to our store |

Frequently Asked Questions

ORDERING

1. How do I place an order?

To place an order, simply select the item you wish to purchase, add it to your cart, and proceed to checkout. You will be asked to provide your shipping and billing information, as well as your preferred method of payment. Once your order is complete, you will receive an email confirmation with your order details.

2. Can I change or cancel my order?

We strive to process orders quickly and efficiently, so once an order has been placed, we are unable to make changes or cancel it. However, we do offer a 40-day return policy if you are not satisfied with your purchase.

3. Do you offer gift wrapping?

At this time, we do not offer gift wrapping services. However, our products are shipped in sturdy packaging to ensure they arrive safely.

SHIPPING

1. Where do you ship to?

We ship worldwide from our location in the USA.

2. How long will it take for my order to arrive?

For orders shipped within the USA, you can expect delivery within 5-7 business days. For international orders, delivery can take 14-28 business days, depending on the destination.

3. How much does shipping cost?

Shipping within the USA is $6.99, and international shipping is $12.99.

4. Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your package online.

RETURN & REFUND

1. What is your return policy?

We offer a 40-day return policy for items purchased on our website. To be eligible for a return, the item must be unused and in the same condition as when you received it. You will be responsible for the cost of return shipping.

2. How do I initiate a return?

To initiate a return, please email us at [email protected] with your order number and the reason for the return. We will provide you with further instructions on how to return the item.

3. How long does it take to process a refund?

Once we receive your returned item, we will inspect it to ensure it is in its original condition. If everything is in order, we will process your refund within 8-10 business days.

4. Can I exchange an item?

We do not offer exchanges at this time. If you wish to exchange an item, you will need to return it and place a new order.

CANCELLATION

1. Can I cancel my order?

We strive to process orders quickly and efficiently, so once an order has been placed, we are unable to make changes or cancel it. However, we do offer a 40-day return policy if you are not satisfied with your purchase.

PAYMENT

1. What payment methods do you accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards.

2. Do you offer discounts?

We occasionally offer discounts and promotions to our customers. To stay informed of these offers, please sign up for our newsletter and follow us on social media. Please note that we do not offer discounts after an order has been placed.